At Spirit Spa, we require a 24 hour notice to cancel or reschedule your appointment. If you cancel or reschedule within the 24 hours of your appointment start time, 50% of the services scheduled will be charged to the card on file. NO EXCEPTIONS. If you do not give a 24 hour notice and do not show up to your scheduled appointment, you will be considered a NO SHOW. Your card on file will be charged 100% of the services scheduled.

We appreciate cancelling when you are not feeling well or have been exposed/have been tested positive for Covid. However, this policy still applies. So the sooner you need to cancel due to Covid or feeling sick the better.

Thank you so much for understanding, it is deeply appreciated.